Help centre
Questions, answered
Everything about using HISHIN, shipping, and ordering. Still unsure? Reach us on chat — we're happy to help.
Will it irritate my skin? Can I use it every day?
Yes — it's a gentle, non-irritating, non-heavy formula with KKM and GMP certification. Many sensitive-skin customers use it comfortably every day.
Do I need to keep using it?
For frequent outdoor, commuting or tan-prone users, long-term use is recommended to maintain a stable, even skin tone. Most customers continue using it as their daily sun care.
Will it make my skin dry?
No — it also hydrates and replenishes moisture, with up to 8 hours of continuous hydration from the black tea and colostrum actives.
What colour is it? Will it leave a white cast?
A natural tone-up shade — not ghostly white, not yellow — giving a healthy glow for daily wear. It's fast film-forming, so once applied it's neither oily nor sticky and won't stain clothes or run as "white sweat".
Is it suitable for sensitive skin?
Yes. It suits dry skin (well-hydrated), oily skin (lightweight texture) and sensitive skin (safe, gentle, nano-processed ingredients).
How long until I see results?
Around 7 days: tone stabilises and skin is less prone to tanning. 14–30 days: dullness reduces and skin looks brighter. 2–3 months: pigmentation gradually fades for a more even tone. It's daily stable-care — not a one-time instant fix — with no rebound darkening.
Where is the product from?
The core formulas are from New Zealand, Japan and Korea; the product is manufactured in Malaysia and certified by KKM, NPRA, SGS, ISO and GMP.
Do I need to use it at night?
No — it's a sunscreen, so it's not needed at night. In the evening, focus on basic skincare (hydration and moisture). If you wore it as a tinted day cream, just cleanse it off when you're home.
How do I remove it?
Cleanse with a makeup remover and/or facial wash. Remover first, then wash, works best.
How is my order shipped?
We offer fast nationwide shipping, with most West Malaysia orders arriving in 2–3 working days.
How does the RM20 welcome voucher work?
Create an account on our website and we'll send you the code HISHIN20 for RM20 off your first order. It applies to online orders with a minimum spend of RM109, and can be used once per customer. Click "Create an account" in the top bar to claim it, then enter the code at checkout.
What payment methods can I use?
Online transfer (OCBC) and QR Pay. You can also buy from our official Shopee and Lazada stores, or pick up at partner pharmacies at the same price.
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